Skillful facilitation can
significantly improve your meetings. And, your brilliant product
idea will actually have a chance! Effective facilitation will
not only rev up your company’s meetings, with patience it will
lead to a more collaborative way of making decisions.
Team members learn their ideas
are valuable, they gain new interpersonal and leadership skills,
and they begin to become more engaged in team projects.
Employees become less reliant on management for answers and
begin to draw on their own resources. They begin to bring
solutions to meetings instead of coming with questions.
Managers can learn to use a
facilitative style, team members can be trained to facilitate,
or the organization can hire an outside facilitator to help
meetings become more effective and participatory. Ideally, each
team member will ultimately become leaders and skilled
facilitators.
Here are 10 tips for
facilitative leadership you can incorporate into your meetings.
Used consistently, these guidelines will turn your meetings into
events that everyone highlights on their calendar.
1. Stay on Track: Create an
effective agenda to keep the action moving. When discussion
strays, the facilitator has the responsibility to keep things on
track by referring to the agenda and reigning in off-topic
discussions.
2. Develop a Parking Lot: Side
comments have their place. The facilitator can record side
issues on a "parking lot" flip chart. At the end of the meeting,
determine when the team would like to address the parking lot
issues.
3. Create Rules: Decide on
ground rules for your meetings and hold team members to them.
For example, a rule such as "No team member may interrupt
another" or "Comment periods are limited to 10 minutes" can be
ways to ensure your meetings don't get dominated or bogged down.
4. Give Everyone a Voice: Draw
out shy members by taking turns until each group member has
given his or her input. Ask individuals for their opinion if
they are not talking. When dominating members speak up, the
facilitator keeps their comments controlled so others have a
chance, too.
5. Break the Ice: Try creativity
games and teambuilding exercises to liven up your meetings and
discover new insights. Particularly if you have cross-functional
teams, this can give people from different departments and
management levels a chance to know each other.
6. Create Action Items: As
agenda topics are discussed, the facilitator should take notes
that include tangible action items, a person who is responsible
for following through on the action, and a deadline. Action
items can be e-mailed to everyone after the meeting as a
reminder.
7. Build Consensus: Facilitative
leadership is about building agreement and cementing teams. Work
to create outcomes that reflect the ideas of all team members.
Treat all participants as equals and work hard to create an open
and trusting atmosphere.
8. Be Firm and Impartial: A good
facilitator is not passive. It's important to use assertiveness
to keep people on track and on time. When a team member is
facilitating the meeting, he or she is NOT a participant. If the
facilitator must make a comment about the discussion at hand
because they are a key player, he or she must make it very clear
they are momentarily taking off the facilitator "hat."
9. Work to Understand: High
stress levels at the workplace can create cynicism among team
members. A facilitator should pay careful attention to group
dynamics, listen attentively, maintain eye contact, and manage
conflict.
10. Cultivate optimism: The
facilitative leader does not allow disinterest, shyness,
pessimism, or other negative behaviors to throw off the course
of the meeting. Instead, the facilitator helps the group to
succeed and work hard to stay positive, even when team energy is
at a low point.
Wendy
Maynard, your friendly Marketing Maven, publishes
REMARKABLE MARKETING, a free weekly ezine for
entrepreneurs, business owners, and freelancers. If
you're ready to skyrocket your sales, easily attract
customers, and make more money, sign up for her FREE
ezine and marketing report now at
http://www.gomarketingmaven.com
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"One of the greatest
discoveries a man makes, one of his great surprises,
is to find he can
do what he was afraid he couldn't do."
Henry Ford