|
One of the most respected and sought after executive coaches
is Marshall Goldsmith. His primary insight is that “good
manners is good management”. Now you may ask yourself, why
would impressive and successful executives need help with
manners and behavioural issues? After all they most likely
acted out consciously or unconsciously Stephen Covey’s
“Seven Habits of Highly Successful People” to get to the
position they hold. But don’t be misled by the aura of
success or turn your back on the human condition and its
foibles. Perhaps you have experienced a boss with bad
manners?
The advice that Marshall offers is contrarian to the good
habits advice offered by other experts, and is built around
the bad habits that can derail talented executives and most
of us from a successful path. A recent and prominent example
of improper behaviour at work involves the CEO of Whole Food
Market, John Mackey, who got caught posting disparaging
comments anonymously on financial bulletin boards that may
cost him his job. This incident is tied to one of the bad
habits that Marshall advises we must avoid. Winning too
much: Marshall points out that our hypercompetitive culture
to beat others causes every other behavioural problem, and
leads rational men to do irrational things.
Most advice coming from the self-help experts typically
deals with the good things that we need to do as opposed to
trying to fix the flaws. For example, the best seller “Now,
Discover your Strengths” from the Gallup organization is
about identifying and applying your strengths because you
are only good at some things, and you should not waste your
time trying to improve your weaknesses. This approach
underestimates the human potential in my opinion,
oversimplifies the capacity of most people, and is
misapplied in some corporate circles (I speak from
experience.)
If you were to participate in a Gallup 2 day seminar to
discover your strengths. At the end of the session, you
would walk away with a certificate and five identified
strengths to focus on. Intuitively you may think of Tiger
Woods and golf. Just because Tiger is good at some aspects
of the game such as approach or chip shots does not mean
that he forgets about driving, putting, or pitch shots. You
need to be balanced and well-rounded to win in sports and
business, and improving or neutralizing your weaknesses is a
win-win proposition for all. There is much good in knowing
and playing to your strengths. At the same time there is
much to be missed if we do not know our major weaknesses and
ignore them.
The logic of Marshall’s coaching is centred on the
behaviours
that hold us back. The key to success lies in the ability to
work well with everyone and inspire others. The higher up
you go the more of a role model you need to be because
living company values is aspirational. Equally important, a
leader that engenders collaboration spirit and energizes
employees creates great value for the enterprise. Managing
knowledge workers who know more than you requires solid
people skills, and there is no room for bad manners if you
want to succeed in the long-run.
All bad habits boil down to two things: information and
emotion. For example, broadcasting strong opinions about
colleagues is not smart. Too much information and disclosure
driven by emotion is a bad mixture. The information may be
honest, but it is not necessary in a professional
environment.
The essence of Marshall’s work in his new best seller “What
Got You Here Won’t Get you There” is his detailed and candid
discussion about the twenty habits that interfere with your
success. Habits such as telling the world how smart you are
all the time, winning too much, making destructive comments,
not listening, punishing the messenger, disclosing too much
when angry, failing to express gratitude, and passing the
buck are some of the behavioural ills that will not help any
of us be successful. In summary, the work of Marshall
Goldsmith has no therapeutic gimmicks, but it provides a
leadership guide that will help immensely and can be used at
home, the workplace, and our personal lives.
Professional experience traverses key business
disciplines including entrepreneurship, leadership,
and strategic management. From a 15 year stint with
a start-up developer of software and equipment for
the automation and controls industry, which led to
several promotions including VP of Sales; to the
acquisition of this firm by a Blue Chip company; to
managing businesses with P&L accountability for
Fortune 100 firms, I have enjoyed a productive
career accented by integrity, sales/marketing
management, team work, general management, and
customer service talents. Recent educational
achievements include an MBA from the University of
Miami, Lean Six Sigma Green Belt Certification, and
ISO 9001 QMS Certification. Please visit my blog at
http://biz-think.blogspot.com |
|