Kathy Keaton was awarded “A Woman to Watch” by the Texas Business Women and Professional Organization. She is an award winning humorous Toastmaster and Texas Clown, and holds the title of “San Angelo’s Funniest Grandmother”
Create, edit, sign, and collaborate on documents and forms
One Dad. Two daughters. 7873 Worksheets ... and counting!
In a conversation with someone last week, the topic of a "flagship product" came up and I realized that I had never really talked about this before in More Clients.
What's a flagship product?
A flagship product is a product or service that you and your business becomes identified with. It's something that communicates a concept or a solution that people automatically and favorably associate with you.
What a flagship product does is give you and your business instant credibility. When people purchase your flagship product, they are more likely to buy other products and services from you.
A flagship product should have the following characteristics:
1. It provides a unique solution or approach to a problem and is seen as new and memorable.
2. It is the starting point for all of your other spinoff products or services.
3. It is branded in a distinctive way with a name and identity that is unlike other products or services.
What are some examples of flagship products by InfoGurus? Here are a few that immediately spring to mind:
Guerrilla Marketing - This book, by Jay Conrad Levinson, written in the 80's, has spawned a whole series of Guerrilla Marketing books and seminars. It's become a household name amongst small business owners.
Make Your Site Sell - An e-book launched in 2000 by Ken Evoy that established him as one of the preeminent Internet Gurus and was the genesis of several other e-books and online products.
The Millionaire Mind - Harv Eker's free three-day workshop on changing your mindset about money. Tens of thousands have attended and it's been a launching pad for his other programs.
The Wizard of Ads - The brilliant compilation of eZine articles was the first of three books in the series by Roy Williams, and the foundation for his 3-day Wizard Academy in Austin, Texas.
The InfoGuru Marketing Manual - The starting point for most of the customers and clients of Action Plan Marketing. Most people who take my workshops or Marketing Action Groups get this first.
Most of these are marketing-oriented examples off the top of my head, as that's the world I'm most familiar with. But if you look at your particular field, there are usually a few InfoGurus who are well known for some kind of flagship product.
I had been in business for 15 years before I launched my manual. Others take longer, some shorter. But however long it takes, it's a worthwhile goal to aspire to. It will give you leverage you can get no other way.
Your flagship product may be a book, an e-book, a workshop or training program. But it really has to be at the heart of the work you do and must have some passion behind it.
I once worked with a woman who had spent a year writing a book but who really didn't want to work with clients in that area. In other words, her flagship sank! There was nowhere she could sail it to leverage her own business.
Coming up with a new concept takes some time and creativity, but it's certainly worth the effort. Coining the word "InfoGuru" seemed like a gamble at the time (one of those titles that came to me in the shower) but I think it's better than many books or e-books that are completely generic and therefore unmemorable.
Not only has the manual served my business well in terms of being a foundation for all my products and programs, it has earned me substantial income over the past five years. A flagship product can create real marketing momentum.
Oh, here's another one:
Men are from Mars, Women are from Venus by John Gray. This wildly successful book on relationships was the first of many other Mars-Venus Books. In fact, every book John now writes contains that flagship identity. I'm waiting for "Marketing Secrets of Mars and Venus." I'll get that one!
What's your flagship product going to be?
The More Clients Bottom Line: The time to start working on a flagship product or service is NOW! It will make a huge long-term impact on your business. Find a way of developing something that stands out from everything else and you're on your way.
Robert Middleton - Action Plan Marketing
Helping Independent Professionals Attract More Clients
The old saying is wrong—winners do quit, and quitters do win. Every new project (or job, or hobby, or company) starts out exciting and fun. Then it gets harder and less fun, until it hits a low point—really hard, and not much fun at all. And then you find yourself asking if the goal is even worth the hassle. Maybe you’re in a Dip—a temporary setback that will get better if you keep pushing. But maybe it’s really a Cul-de-Sac, which will never get better, no matter how hard you try.
According to popular business blogger and bestselling author Seth Godin, what really sets superstars apart from everyone else is the ability to escape dead ends quickly, while staying focused and motivated when it really counts.
Winners quit fast, quit often, and quit without guilt until they commit to beating the right Dip for the right reasons.
In fact, winners seek out the Dip. They realize that the bigger the barrier, the bigger the reward for getting past it. If you can become number one in your niche, you ll get more than your fair share of profits, glory, and long-term security.
Losers, on the other hand, fall into two basic traps.
Either they fail to stick out the Dip they get to the moment of truth and then give up or they never even find the right Dip to conquer.
Whether you're a graphic designer, a sales rep, an athlete, or an aspiring CEO, this fun little book will help you figure out if you're in a Dip that's worthy of your time, effort, and talents.
If you are, The Dip will inspire you to hang tough. If not, it will help you find the courage to quit so you can be number one at something else. Seth Godin doesn't claim to have all the answers. But he will teach you how to ask the right questions.
Author: Seth Godin
Seth Godin is the author of eighteen international bestsellers that have been translated into over 35 languages, and have changed the way people think about marketing and work. For a long time, Unleashing the Ideavirus was the most popular ebook ever published, and Purple Cow is the bestselling marketing book of the decade.
In addition to his writing and speaking, Seth was founder and CEO of Squidoo.com,. His blog (find it by typing "seth" into Google) is the most popular marketing blog in the world. Before his work as a writer and blogger, Godin was Vice President of Direct Marketing at Yahoo!, a job he got after selling them his pioneering 1990s online startup, Yoyodyne.
You can find every single possible detail that anyone could ever want to know at sethgodin.com
Lynne teaches a variety of simple techniques to help you experience peace of mind and be in touch with your inner wisdom.
Who are you?
If someone wants to know who you are, they type your name into Google.
Before the meeting, you have been googled.
Before the interview, you have been googled.
Before the pitch, you have been googled.
What is Google saying about you?
What did you give Google to say about you?
It's an interesting exercise to Google oneself ... interesting and sometimes surprising!!
Right there is a little window into how people might be seeing you.
That is the story people are seeing and reading about you - your personal brand story, your business brand story.
Did Google put it there? No. But Google chose which parts of it to put in front of searchers as the first thing they saw.
Did other people put it there? Yes. Your clients comment on your business and connect with you. Your friends comment on you and connect with you. You listed yourself on other websites, and commented or interacted there.
So to some extent, this is happening without you.
Consider, though ...
You gave your clients something to comment on. What was that?
You connected with them. What impression did that give?
You gave your friends something to comment on. What was that?
You connected with them. What impression did that give?
You associated yourself with other websites. What impression does that give?
My mother said to me often and often, "Put your words on the palm of your hand before you say them."
She probably said that as I grew into a teenager with attitude, and not much thought for what I said, or what the consequences might be.
Everything communicates, especially words, but actions too.
So everything we do on the internet communicates something and it's not always what we might expect.
Google, and the internet as a whole, gives us an unparalleled opportunity to communicate, to share and to build a brand, and there is nothing so challenging, nor so rewarding as to to watch that brand build and grow.
Author: Bronwyn Ritchie.
If you would like help telling your story on-line, please contact me. I have a "Connecting the Dots" programme that helps my clients find the story they need to tell.
Being well entrenched in the Digital/Internet Revolution we are in today, one thing has become more important and paramount than ever before in history... TRUST. The other name for this period of time we are in is "The Customer Revolution"... and for the same reasons. If your customers don't trust you, you are at high risk of extinction in the not too distant future.
TRUST has become the ultimate prize for businesses today. If your customers trust you, they are choosing to work with you over anyone else in your industry... even if they have to pay a higher price. And one of the biggest reasons Trust is so critical to people is because of TIME. As I have talked about in several earlier posts, Time is the most valuable asset for people today (according to Forrester Research and others). People don't feel they have enough of it and they can't afford to waste it. Those that can help them keep more of their time are more trusted and become the winners in the new Revolution.
If your customers Trust you, they don't have to spend the time searching around and checking out other options... they can simply buy from you. And they are proving this by their willingness to pay more for the same products/services. This is a HUGE COMPETITIVE ADVANTAGE for businesses today.
But how do you create more trust with your customers?
The underlying core of this answer is very simple... yet many businesses seem to ignore this simple message. The underlying foundation of Trust is PROMISES MADE = PROMISES KEPT. While this is an easy concept to grasp and understand, it appears to be an incredibly difficult formula to execute on a consistent basis throughout one's business. I refer to this often as playing the "Whack-a-Mole" game... where you have a bunch of holes in front of you and a different mole pops up randomly out of each hole... when you hit one, another one pops up. This is the same situation many companies face on a daily basis... having several things under control but another one pops up for you to deal with.
This isn't any more evident than in the area of CUSTOMER EXPERIENCE. One of the biggest challenges businesses face today is delivering a CONSISTENT AND REPEATABLE customer experience. Look at your own business and you can see exactly what I am talking about. There are areas that seem to be doing OK and areas that area a disaster when it comes to delivering an awesome, incredible, amazing experience. I can almost guarantee you that there isn't consistency in your customer experience throughout your company... and if there is, you are in a very small minority today.
The CUSTOMER JOURNEY is the collection of customer experiences throughout your company... all working together to deliver an "overall experience" to your customers. The Journey is the "sum of all experiences" you offer to your customers. This includes the experience from your call center, sales, accounting, shipping, marketing, distribution, and every other area of your business. The customer touches each of these areas to some degree at one point or another throughout their overall experience with you when purchasing and/or using your products/services.
So here's the big problem for the majority of companies and why TRUST becomes an issue.
There are usually areas in your business that do better than others when delivering a customer experience. Some might knock it out of the park where others cause great pain for your customers. A good example of this is the Sales group vs. the Accounting group. The Sales department is usually the most "customer centric" in how they treat their customers... it is usually required as part of their role. Accounting, on the other hand, probably doesn't even have it as part of their job description/processes. Their role is to get the bills out, pay the invoices, and make sure all the money is accounted for within the company. Providing an awesome and incredible experience to the customer when they call isn't probably high on their list even though it should be. Regardless of how they treat the customer, they are part of the CUSTOMER JOURNEY inside your company.
When you deliver an awesome and incredible and remarkable CUSTOMER EXPERIENCE... demonstrating how much you care about helping your customers... you build TRUST. When you don't deliver this level of an experience you erode the trust you have with your customer or don't establish any if it is the first interaction.
And when you make PROMISES to your customers through your marketing and advertising, in addition to what your employees tell your customers... and you don't keep them... you lose/erode TRUST. When this happens over and over, your customers lose TRUST IN EVERYTHING YOU DO... not just the few areas that are causing the issue. To the customer, it is a JOURNEY OF TRUST.
Customers don't segregate out the departments in your business... they view their entire experience as a Journey. When different departments don't deliver this incredible experience and don't keep their promises the customer simply says, "They promise things they can't or won't deliver... I don't trust them or anything they say or do." This is even the case when you have one or two departments delivering a experience. The ones that aren't delivering this experience are the ones that bring the company down to the lowest common denominator... a low level of trust for the entire Customer Journey.
If you want to INCREASE THE TRUST OF YOUR COMPANY, YOU HAVE TO DELIVER ON YOUR PROMISES AND DELIVER AN AWESOME CUSTOMER EXPERIENCE THROUGHOUT THE COMPANY. This is the core behind building trust with your customers.
Change the JOURNEY to one where every area of the company is honoring and delivering the promises they make and give your customers a WOW Customer Experience and you will change the level of TRUST. The concept is simple... the execution isn't. If it was, everyone would be doing it. The research wouldn't be telling us that customers don't feel they get an awesome experience. The customer is telling us loud and clear what the answer is to EARNING THEIR TRUST... the question is whether or not we will listen and change our CUSTOMER JOURNEY to one that creates TRUST rather than erodes it.
I would encourage every leader to take inventory of their company's customer experience and how consistently they are delivering on the Promises the employees are making every day. If the experience isn't awesome and you see promises being made that can't be delivered, you have your answer as to how much your customers really trust your organization. This is one of the most valuable "audits" of an organization a leadership team can do to truly understand the level of trust they have with their customers. Give me a call if you have any questions and I would be happy to steer you in the right direction.
Author: Blaine Millet
If you found this helpful, please share it with your friends so they can also learn from the material. It not only means a lot to me but it helps other people see the story. And if this resonated with you, please visit my http://www.WOM10.com site and read more posts like this one.
We used to get excited about moving our companies from being GOOD to being GREAT... but today, being GREAT isn't good enough... it's a commodity. Today, if you aren't on a path to move your company from being GREAT to being REMARKABLE and MEMORABLE, you don't get talked about.
My PASSION and MISSION is to help INSPIRE, GUIDE, and HELP you move your company from being GREAT to being REMARKABLE... and create Word-of-Mouth on STEROIDS so you get talked about... a lot.
I have a model that helps get you to REMARKABLE. In the core of the model is creating unbelievably incredible amazing and awesome Customer Experiences... you can learn about it in my book, "Creating and Delivering Totally Awesome Customer Experiences." With this as a foundation, you are well on your way to being REMARKABLE.
I get to SPEAK about it, WRITE/BLOG about it, and HELP leaders understand it, aspire to it, and achieve it. There are four key components to help get you to being REMARKABLE... getting talked about in the market... and ultimately letting your CUSTOMERS DO YOUR MARKETING FOR YOU.
Are you ready to become REMARKABLE? Shoot me a message... we'll have an awesome conversation!