How to create a service culture

If I had to pick one key to success for any business, it would be this: create a service culture. However, what many companies fail to realize is that a service culture is more than serving the customer. It's also about serving each other.

A manager should make it clear to each employee: your job is not to serve me. In fact, it's the opposite...my job is to serve you. My job is to give you the tools you need to serve our customers, but more importantly, I must create a climate where we enjoy serving each other.

Of course, the key to serving each other is built around two core values: mutual respect and working together.

That's what A Peacock in the Land of Penguins is all about. It's a short story that author, BJ Gallagher, has told in an amazing way, about how to create a land of opportunity in any organization. In fact, Ken Blanchard...the best selling author of The One Minute Manager said this:
"Every once in a while a small book comes along that deals with a profound subject in a simple, elegant way. A Peacock in the Land of Penguins is that book!"

And the results speak volumes. Over 300,000 copies have been sold to organizations around the world to reinforce that "attitude" of mutual respect and working together that is critical for any business or organization to succeed.

Click here to read more about our featured book today as well as 2 more that I think combine to make a well-rounded set for any business .... A Peacock in a Land of Penguins, Customer Love and The Richest Man in Town