Make sure you have finished speaking before your audience has finished listening.
Dorothy Sarnoff
Generally there isn't a drum roll as we step up to the dais or platform.
OK. So you do get a drum roll whenever you get up? In that case I am not speaking to you, but to all the rest of us who usually don't get one.
We then have to create our own aura, sense of interest, excitement.
It is widely understood that the first few moments, perhaps 10 seconds that a speaker spends on the stage are amongst the most critical of their entire address. In fact, even their ascendance to the stage, the very act of rising from the floor, or their seat on the platform is just as critical.
We only get one chance at a first impression. One chance at that vital impact that makes us memorable to an audience.
Audiences seem to have this perceptive on/off switch embedded in their minds that is activated immediately the speaker is introduced. Within seconds it swings one way or the other: I like this speaker, or I don't!
And once triggered it takes much, much more energy to change the position of that switch (if it can be done at all) once the address is properly underway so the message is clear: get it right first up!
It is always advisable to demonstrate an impression of enthusiasm, liveliness immediately our cue is given.
Never, ever just lounge up to the stage, with our face fixed on the floor and meander casually to the dais. Even worse is to, once having shuffled to the dais, spend 10 seconds or so sorting notes, adjusting microphones, sipping water and generally doing all the things that should have been organized well before.
This just breeds a perception of a speaker that is disorganized, careless and in all probability, boring.
It is best to spring to our feet, move at a brisk pace to the platform or dais and then simply spread our prepared notes (if we are using notes) in one smooth motion while keeping eye contact on both our host and the audience.
Eye contact is just so important even at this early stage of an address so it is advisable to do everything possible to keep the audience attention on your eyes, not on the surroundings.
They are, even at this point, instinctively working out whether they will listen to us, or not.
For this reason it is usually best to transport our notes in a matt black folder that is basically invisible to the audience while we are moving: not a bundle of loose, flapping pages that give the appearance of a newspaper caught in a wind gust.
Once ensconced at the dais, depending on the event and the audience, great energy and expectation can be created by maintaining an interested, roving eye contact with the audience for a few seconds, coupled with appropriate body language, before uttering our first (very carefully chosen) opening line.
Whilst it may seem forever, a well executed pause at this critical moment of about 4-5 seconds will almost have our listeners lifting out of their seats in expectation. It is almost like inflating a balloon right up to bursting point: the audience are almost holding their breath waiting for the bang!
At this point, for a few critical seconds, the world is our oyster.
The selection of our opening words, the first 5-10, is key to creating the life and energy that will either turbo charge or stall our entire address.
I once was commissioned to introduce a keynote speaker, from WorkCover, a key Government agency responsible for employee safety at an industry conference.
My opening five words were "WorkCover is killing this industry".
Everyone went quiet.
Our CEO's face looked like the blood was draining from it. I could see him thinking "what is Neil doing, what have we done, how am I going to apologize to our speaker?"
But, the audience attention was palpable.
What the CEO (and the audience) didn't know was that I had done my homework in advance. As any speaker should. I had spoken with the keynote before the session, talked over his content to make sure that I didn't detract from his key address.
And, I had meticulously explained, and gained his consent to open with an inflammatory remark.
We got the attention of the audience. Our keynote was pleased. Our CEO recovered his composure and didn't have a heart attack. The session went well.
Our first few moments on the stage will often determine our success. Plan them well, execute them well and our audience response will be positive.
Neil Findlay has been involved in the business and Not For Profit sectors for nearly 40 years in Australia and abroad. During this time he has been an active public speaker. Take a moment and review his website at http://www.neilfindlay.com or his e-business card at http://play.goldmail.com/k44iejhkvq62
[Note: the links to Perfect phrases for Executive Presentations has now been fixed!!]
I know we would all like to feel the mastery that this performer has achieved with his violin. I also know that we would all hope to be able to deal with interruptions just as masterfully - with grace and humour!!
Yes that's a Nokia ring tone!
I have always loved this quote ... I like the thought of words taking on their own energy.
Sometimes I feel they do, and that is when they truly can engage an audience ... or assault the unthinking.
Words ought to be a little wild for they are the assaults of thought on the unthinking.
John Maynard Keynes
Speak to Win: How to Present with Power in Any Situation
Brian Tracy
EAN:978-0814401576
Format: Hardcover
Publisher: Amacom
Published in: United States
Published: January 2008
There's nothing worse than sitting in the audience while an inept speaker stumbles through an ill-conceived business presentation-- unless, of course, you're the one floundering in the spotlight. In 101 Ways to Captivate a Business Audience, Sue Gaulke, founder of the Speaker's Training Camp, strips the mysteries from the process by showing how to prepare and present an effective address that will successfully involve your audience and deliver your message.
Does being afraid that you cannot effectively field questions by the audience keep you from accepting opportunities for public speaking? You are not alone; believing you will look like a dummy and lose your credibility (or the sale) for not knowing an answer can be overwhelming.
Growing beyond this concern starts with a look at this possibility from your audience's perspective. The audience has arrived because it has all ready been determined that you are credible and know what you are taking about. Agree with the person who gave you the nod to speak to this group.
Agreement is powerful and a two-edged sword. Two or more people who believe presenter may get themselves in trouble must be avoided at all costs so tell those close to you who are concerned to hush. Remember the audience is not thinking in this vein. These opposing actions can create a perfect storm. Did you see the movie? This is not a good thing.
Managing the, "I don't know" scenario is the same on and off the platform. You have a few ways to handle this.
1. Get Real and Plan: While planning the presentation play devil's advocate by intentionally trying to stump yourself. Looking at the presentation in an attempt to pick it apart is a best practice and is a terrific way to ward off a potentially uncomfortable scenario. If while asking tough questions about your material you may discover a key point that needs to be added to the body of the presentation. If so, add it.
If what you discover is important and should be the pivotal point of the presentation, then rewrite the introduction and work it into the body and the conclusion. Your opening statements should be statement with a promise of sorts to prove your statement and therefore must be within the body and the conclusion of the presentation.
By the way, the trick of speaking well into the Q&A session to avoid questions is not unprofessional nor does it work.
2. Be Real and Fess Up: It is going to happen you know - getting stumped. If you are not Elvis and have, "left the building" someone, at some point, will approach and leave you speechless. Whether this happens from the platform or one-on-one after the presentation - your answer can be the same, "Good Question. And, (pause) I do not know. I will, however, quickly research that answer after we are finished here or if you would prefer, leave your contact information (eMail) with ____________ (name your host) I will get back with you before day's end." If you are stumped during the presentation you may also add, "Is anyone in the audience know the answer or this question?" As always be sure all members of the audience can hear the question and the answer to every question.
Warning: Not following up with an answer will cost your credibility, the sale, or both.
3. Be Professional and Network: As an ongoing practice, surround yourself with people who know more than you so you may call upon to help you with the answer (and more). Dr. Ted Becker, one of two people in history who have a PhD in human performance said, "It is important to be the dummy of the group. The only way there is up." Surprisingly, knowledgeable people often cannot find a person in to mentor. Recently, Karen Timmons with Dell, Inc. said, "It is not a crime to not know the answer. It is, however, a crime to not know who does."
Consider this incident:
Lat week I was in the exam room with my doctor when he took his cell phone from his pocket and searched for the answer to my question. This was blatant evidence that my doctor doesn't know all things medical. This came as no surprise to me as even the best cannot answer all things. Nor is it reasonable to think so. (Your audience knows this.) In my mind my doctor's credibility actually increased as it appeared that my question and I were important to him.
Get Real. Be Real. Be a Professional.
Be Not Afraid.
.................................................................................
Kathryn is owner of Write Speak Transcribe Business Services
Kathryn has been a freelance writer for fifteen years and a Food Service Management Specialist for eighteen years.
She is a dynamic speaker who provides her client's end users with a presentation that yields responses like, "Thanks for telling me that!" and "Where do I sign?" She specializes in providing her client's an opportunity to contribute to their customer's knowledge base in a particular area -- a customer enlightenment that oft times is not sales related yet produces an increase in the bottom line of those who utilize her.
Timely and accurate transcription services are managed by Kathryn's mother, Onita Walker. Onita types 120 words a minute with accurate spelling and punctuation and has 40 years experience transcribing confidential conversations in the field of law.
Words are powerful and words are our passion.
Kathryn
Cell (928) 713-1812
Web: http://www.writespeaktranscribe.com
Email: kathryncrew@cableone.net
Email: Onita@cableone.net
In public speaking, there are times when the best way to support the points you are making is by using data or quotations. Well-chosen quotations are certainly powerful, adding backup to our own opinions. Data comes in many forms - dates, figures and statistics, as well as visuals using graphs, diagrams, tables and more, and it can also be a powerful support for the ideas or opinions you want to sell.
Most of the time, these quotations and data are not our own. Often we are quoting other people's work - or using other people's work.
Imagine what would happen if we did use other prople's work - not crediting the source of our quotations and data? We might very well get away with it, just as we might get away with all sorts of indiscretions, on-stage and off. But sooner or later it will be obvious to someone if not the entire audience that you are not crediting your sources. Your credibility will drop to zero, or maybe even into the negative. It's plain good manners to quote the source. Not doing so, really, amounts to theft. And audiences know that, they feel that.
Always quote your sources. Your originality should be evident in the propositions you put; and the power of your speech or presentation comes from that originality, that uniqueness. There is no weakness in quoting the sources of your facts and figures or of your quotations. In fact you gain even further credibility, because it is obvious you are familiar with the information out there on your subject. You are knowlegeable or you have researched or both.
The process is easy, really - to be able to quote sources. When you are researching, you need to start at the beginning of every book, webpage, or report. Before you start to take notes or store the content, note the details of the resource and its author. Then take the notes you need, and when the time comes to use them, if you are using them, you will have the details of the source ready at hand to quote... and another reason to keep your audience engaged.
The goal of effective communication should be for listeners to say, "Me, too!" versus "So what?"
Jim Rohn
I recently attended a terrific, high-powered panel presentation that unfortunately became hijacked by what I’ll call “a Q&A hog.” You’ve probably witnessed a Q&A hog in action at a conference or presentation.
Q&A Hog, defined: an annoying creature that rambles incoherently during the Question and Answer period of a presentation. The hog typically takes up to 5 minutes to ask the presenter a very specific or off-topic question that no one in the audience has any interest in discussing. Q&A hogs usually have some personal agenda or simply love to hear the sound of their own voices.
The panel presentation I witnessed? The Q&A hog actually grabbed the floor mike and took over. It was a bad scene, man.
The hog held the entire audience hostage with non-stop rambling. The panelists and audience members started shuffling and checking their smart phones. The moderator looked wild-eyed around the room, vainly searching for armed gunmen with tranquilizers to shoot the beast down.
Boors don’t pick up on obvious visual cues of disinterest. It’s not in their nature. They’re going to keep talking — until you shut them down. Mere body language and facial gestures won’t do the trick.
Audiences Are Your Friend
For the rank amateur to the ignorant professional, audiences create the same effect no matter how small they are to a speaker. Fear and anxiety.
From a single person to a crowd as big as the fans in the Super Bowl, speaking in front of a serious listening audience is the true test and baptism of fire.
Despite this, audiences are predictable. Audiences listen to you because they want to learn something from the speaker.
Following this logic, the speaker would do well to follow the strategy of making it informative as well as interesting to listeners to see your speech through till the end.
Here are some tips on how you can have the audience listen in rapt attention. http://bit.ly/bMXs4u
