"Depend upon it that if a man talks of his misfortunes there is something in them that is not disagreeable to him; for where there is nothing but pure misery there is never any recourse to the mention of it."
-- Samuel Johnson
The important thing is this: To be able at any moment to sacrifice what we are for what we could become.
Dubois
As flight cancellations and delays wreak havoc on weary travelers, and planes are fuller than ever, the Wall Street Journal has managed to find a bright spot - United Airlines Captain Denny Flanagan.
On a flight headed your way, there is a pilot who is literally a gift from the heavens. For 21 years now, Flanagan, a former navy pilot, has put the friendly in friendly skies.
With his sense of humor and personal touch, he individually welcomes aboard every passenger on his United Airlines plane.
A father of five, Flanagan has also been known to buy food for planeloads of passengers on delayed flights. He snaps photos of dogs in the cargo hold to show owners their pets are safe and calls the parents of children traveling alone.
"I want to treat them like I treat my family and it works. It's like hospitality. You stand at the door and you greet people when they come in and you say goodbye on the porch and wave to them," said Flanagan, who is 56 and lives in Ohio.
His unique brand of hospitality includes sending handwritten notes to frequent flyers and raffling off bottles of wine.
"How 'bout that? A bottle of chilled chardonnay from a pilot," said a delighted Paul Schroeder, a lucky United passenger.
He has developed quite a following in the air and online. One of the many posts on FlyerTalk.com about Flanagan read: "His effort rubbed off on the crew too, they were great."
Attitudes are truly contagious, and Captain Flanagan's is certainly worth catching!
Denny Flanagan is a wonderful example of customer love. In the book, you can read his, and 24 other great customer service stories. Its goal is to have you read them, have your team read them, and talk about them together. In fact, you may be inspired to write your own customer love stories while making your service culture all it can be.
For more information or to look inside the book, just click here.
"Out of clutter, find Simplicity. From discord, find Harmony. In the middle of difficulty lies opportunity."
-- Albert Einstein
"I am determined to be cheerful and happy in whatever situation I may find myself. For I have learned that the greater part of our misery or unhappiness is determined not by our circumstance but by our disposition."
Martha Washington
Earlier this year my husband Denis and I went out for a lovely dinner at a nearby restaurant. While we were dining, an inspired idea popped into my head. I tend to pay attention to inspired ideas as they come up and I decided to share this one with Denis.
I said "Honey, I'm thinking of selling the house I bought in Florida, what do you think?"
Well, knowing the real estate market was declining and sales were infrequent, he thought I had temporarily lost my mind. I continued to share with him some reasoning behind the inspired idea.
The house in Florida was one that we rarely used. The insurance company wouldn't insure the contents because we did not reside in the home. It can be a challenge taking care of a place when we live 1,600 miles away.
Denis agreed with all of those points. Plus, even though I bought the house and owned it outright, the monthly expenses were an unnecessary expense. We were not using the house as a rental property, nor did I want to. We simply had the home available in the event we decided to take a trip to a warmer climate.
Initially when I bought the house I thought we would be using the house more, but with my busy travel schedule, speaking engagements, conferences, etc. we rarely stayed in the home.
Later that evening, after returning home from the restaurant I called a Real Estate Agent in Florida. I asked, "Steve, how is the real estate market down there?"
He replied "Don't you get the news up there Peggy? It's terrible!"
"Well Steve, I'd like to sell my house. Are you interested in listing it for me?"
He responded: "How much are you thinking of selling it for?"
I gave Steve the price I had in mind and he said the house would be the most expensive house on the street. I wasn't really concerned with having a premium-listing price because the house was a unique home and it was beautifully decorated.
Steve was willing to list the house. He drafted up the appropriate papers and sent them to me via email. I signed the papers, sent them back, and a "For Sale" sign went on the lawn.
Because I teach and practice the law of attraction and believe it is far more effective to relax our way to wealth or relax our way to anything that we desire, I relaxed and gave thanks for the quick sale of my home.
In my gratitude journal I expressed my elation with the quick sale of the home and for a closing price that was very close to my listing price. I was also grateful for the quick closing that the new owner requested.
Every day I wrote in my gratitude journal expressing my gratitude for the sale. I also listened to my own relaxation audio meditation every evening, which allowed me to stay connected to the powerful emotions of gratitude, joy and faith.
Two weeks later my Real Estate Agent called me with the news that we had an interested buyer. He said: "There is only one problem Peggy - she wants a fast close - she wants to take possession in three weeks, are you okay with that?"
Well, of course I was fine with a quick close. A quick close date was precisely what I gave thanks for. Additionally, she paid close to the listing price for the house, and within three weeks, my husband and I were on a flight to pick up a check for the sale of the house.
As much as we hear about the powerful laws of attraction, not everyone practices them. One of the challenges is that we are conditioned emotional beings. If our previous conditioning is to stress over things, we will literally push away the very things we desire by being stressed. Switching to a state of relaxation opens up our creativity, engages the law of attraction and draws to us that which you desire (ideas, people, events, experiences).
It may seem like a backward way of thinking to relax when you deeply want something, but relaxing our way to wealth is a powerful concept.
After I took action and listed the home, I gave thanks every day for the sale of the home and stayed connected to positive emotions. I relaxed and every morning and evening used my own relaxation guided meditation. It is an absolute truth that positive emotions will produce positive results.
Deepak Chopra said: "Relaxation is the prerequisite for that inner expansion that allows a person to express the source of inspiration and joy within."
If there is something you desire, follow these 3 simple steps. #1. Decide what you want. #2. Decide what it will "feel" like when you have it (which involves the emotions of faith and relaxation); and #3. Go straight to feeling those emotions - and practice them on a consistent basis. And, when you do, you'll be amazed at the power of your own creative ability.
Peggy McColl
Peggy is a New York Times Best Selling Author, Consultant and Speaker. She has created many programs based on Wealth Creation. Her latest program can be found at: http://www.1shoppingcart.com/app/?Clk=3421506
"People who make decisions go to the top. Those who fail to make decisions go nowhere."
Bob Proctor
"I think that whenever soul is present, it’s because what you’re doing, whom you’re with, where you are, evokes love without your thinking about it. You are totally absorbed in the place or person or event, without ego and without judgment."
-- Jean Shinoda Bolen
"Sometimes in the winds of change we find our true direction."
~Unknown
Change is not easy. But it is simple. Things will always change. We don't have a choice about that, but we do have a choice on how we react to change; and as a leader whether or not we choose to create change. The choice really boils down to this...either we manage change or it will manage us.
As a leader, however, deciding to make changes is the easy part. Getting your people on board is much more difficult. Why is that? Quite simply, change is an emotional process. We are all creatures of habit who usually resist it and welcome routine. Uncharted waters are scary!
In the long run, however, sameness is the fast tract to mediocrity. And, mediocre companies won't survive. Tuli Kupferburg said it best... "When patterns are broken, new worlds emerge." And, that is your challenge...to convince your team that the new world you are trying to create is better than the one you're in. Is it easy? Of course not. It takes planning, commitment, patience and courage.
The truth, of course, is that change can be a wonderful gift. In fact, it is the key that unlocks the doors to growth and excitement in any organization. And, most importantly, without it...your competition will pass you by. A big part of success, as a leader, will be your ability to inspire your team to get out of their comfort zones; to assure them that even though they are on a new path, it's the right path, for the right reasons.
That's what this book is all about....ideas, to inspire, to motivate, and to encourage your team to move forward and to embrace change.
I'd like to share one of the chapters titled: "Learn from Old Warwick". Enjoy!
Excerpt from: Change is Good...You Go First
By Mac Anderson and Tom Feltenstein
Learn from Old Warwick
Fostering a spirit of teamwork is critical in times of change. The key element is trust. Trust for the leader and trust for each other.
There is a wonderful story from the play, Some Folks Feel the Rain; Others Just Get Wet; and I think it's worth sharing again to shed some light on how people think about teamwork...
A man was lost while driving through the country. As he tried to reach for the map, he accidentally drove off the road into a ditch. Though he wasn't injured, his car was stuck deep in the mud. So the man walked to a nearby farm to ask for help.
"Warwick can get you out of that ditch," said the farmer, pointing to an old mule standing in a field. The man looked at the decrepit old mule and looked at the farmer who just stood there repeating, "Yep, old Warwick can do the job." The man figured he had nothing to lose. The two men and the mule made their way back to the ditch. The farmer hitched the mule to the car. With a snap of the reins, he shouted,
"Pull, Fred! Pull, Jack! Pull, Ted! Pull, Warwick!"
And the mule pulled that car right out of the ditch.
The man was amazed. He thanked the farmer, patted the mule, and asked, "Why did you call out all of those names before you called Warwick?"
The farmer grinned and said, "Old Warwick is just about blind. As long as he believes he's part of a team, he doesn't mind pulling."
To watch the movie or to look inside the book, just click here.
“I do not accept any absolute formulas for living. No preconceived code can see ahead to everything that can happen in a man’s life. As we live, we grow and our beliefs change. They must change. So I think we should live with this constant discovery. We should be open to this adventure in heightened awareness of living. We should stake our whole existence on our willingness to explore and experience.”
-- Martin Buber
