boatThe Boat

by Nam Le

A stunningly inventive, deeply moving fiction debut: stories that take us from the slums of Colombia to the streets of Tehran; from New York City to Iowa City; from a tiny fishing village in Australia to a foundering vessel in the South China Sea, in a masterful display of literary virtuosity and feeling.

Read more, or check it out at Amazon

From B Hobson at the Customer Collective....

Why is it so hard?  We know these things ... don't we?

Meetings are often hailed as the No. 1 time-waster in corporate America, and -- unless food is served to offset the boredom -- the most tortuous part of the work day.
Who among us hasn't cringed as the office windbag launched into a self-aggrandizing discourse that was completely off-point? Pitied a meek co-worker who got trounced by the office bully? Or marveled at a colleague's ability to string together an array of buzzwords that mean absolutely nothing?
Yet no matter how mind-numbing things get, don't be lulled into thinking that meetings aren't important. The fact is, they can make -- or break -- your career. Here are 10 things you should never do in a meeting:

http://thecustomercollective.com/TCC/44341?utm_source=twitterfeed&utm_medium=autopost&utm_campaign=twitter

“If you open your heart, love opens your mind.”

-- Charles John Quarto

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Overcome any Fears or Phobias

with the board-certified team at The Phobia Clinic. Specialists in solving fear of public speaking, stage fright resolution and overcoming performance-related anxieties, they also have outstanding results at their Emetophobia Clinic and with fears about flying among many other common fears & phobias.

What an interesting thought form Sarah Gerschman:


So often we begin a speech by thanking the audience or someone in the audience for asking us to speak. This small (arguably unnecessary gesture) perhaps unknowingly puts the speaker in the mindset of being a guest. The speaker subsequently must ingratiate himself to the "hosts" - the audience.

What happens?   ... Read more >>>

http://sarahgershman.blogspot.com/


Spending less money at Christmas is possible with these tips from “The Money Couple” themselves! The holiday season doesn’t have to bring heavy credit card bills or financial stress – that’s no way to start the New Year.


with Glenna Salsbury, CSP, CPAE


Glenna Salsbury

Your platform effectiveness is powerfully enhanced by your clarity of unique message. Are you holding audiences in the palm of your hand? Are you experiencing repeat and referral business time after time?

One of the most practical ways to tap into your authentic message is to begin to dig out of your memory bank the most significant events, most significant people and most life-changing insights that have impacted you.

Life-changing, transformational speakers are those who are captivatingly authentic. Our challenge is to become courageously transparent, to share our own unique truth, with a thoroughly humble heart.

You will learn:

  • methods for clarifying your unique message
  • tips for telling spellbinding stories
  • how to utilize powerful rhythm in your speech
  • why it’s important to deliver elevating laughter
  • practical tools with which to leave your legacy in the lives of your listeners


Register or order the CD or MP3 recording. Note: people who register for the teleseminar will get the MP3 recording of the session for free.

Date: Tuesday, November 24
Time: 7:00 pm Eastern, 6 pm Central, 5 pm Mountain, 4 pm Pacific
Length: 60 minutes
Cost: $25



Special Limited-Time Offer:

If you want more information on how to mine your life for presentation content, we suggest the recordings of several earlier programs to complement Glenna’s program:

  • “Digging for the Treasures in Your Stories” with Emory Austin, CSP, CPAE
  • “The Anatomy of a Remarkable, Convention-Maker Keynote” with Joe Calloway, CSP, CPAE
  • “Creating Emotional Triggers to Make Your Stories Memorable” with Doug Stevenson

With your order of Glenna’s teleseminar, CD or MP3, at checkout you will be offered these recordings.

In this article, Scott Young shares the lessons I learned that doubled my reading rate, allowed me to consume over 70 books in a year and made me a smarter reader. I’m also going to destroy some speed-reading myths, to show you it isn’t magic but a skill anyone can learn.  7 Keys to Reading Faster

In this article, Ten Fatal Flaws Frequently Found from the Podium, Sandra Schrift lists 10 basics to success in public speaking.  They may seem obvious, and yet in the focus on writing and delivering a speech, they can be overloooked.  Well worth a look - just to be reminded!

Customer service, something we as business people and also consumers encounter every day. From grabbing our first cup of coffee at our favorite store to our first phone call of the day, we take part in the consumer experience as well as have an impact on our on customers experience. While not every customer will be signing our praise there are so mistakes to avoid to enrich the consumer experience and create loyal customers.

15 Customer Service Mistakes to Avoid

"Let's choose today to quench our thirst for the 'good life' we think others lead by acknowledging the good that already exists in our lives. We can then offer the universe the gift of our grateful hearts."

Sarah Ban Breathnach