“Aim for service and success will follow”
 Albert Schweitzer

A powerful and key component of an organization is great customer service.

It is about building relationships and caring for people. Regardless of your job or position within an organization we can all make a difference if we have the courage to try.

The movie, The Simple Truths of Service, shares an inspiring story of service.

The beautiful story of Johnny, the grocery store bagger truly captures the essence of service.

It takes only 3 minutes to watch it, and it brings service and life into perspective.

The Simple truths of Service - Watch it here

"When we feel stuck, going nowhere -- even starting to slip backward -- we may actually be backing up to get a running start."

-- Dan Millman

That is not a good idea

That is not a good idea

Mo Willems

One day, a very hungry fox meets a very plump goose.
A dinner invitation is offered.
Will dinner go as planned? Or do the dinner plans involve a secret ingredient . . . ?
(Don't forget to listen to the baby geese!)
From the brilliant mind of Mo Willems comes a surprising lesson about listening to your inner gosling.

=> http://bit.ly/10PBT3A (includes classroom activities and event kit)

“Maybe this is why we read, and why in moments of darkness we return to books: to find words for what we already know.”
 
― Alberto Manguel, A Reading Diary: A Passionate Reader's Reflections on a Year of Books 

Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.”

Winston Churchill

Churchill


We live in a time of vast changes. And those changes call for entirely new ways of learning and thinking. In "Five Minds for the Future," Howard Gardner defines the cognitive abilities that will command a premium in the years ahead: the Disciplinary mind--mastery of major schools of thought (including science, mathematics, and history) and of at least one professional craft; the Synthesizing mind--ability to integrate ideas from different disciplines or spheres into a coherent whole and to communicate that integration to others; the Creating mind--capacity to uncover and clarify new problems, questions, and phenomena; the Respectful mind--awareness of and appreciation for differences among human beings and human groups; and the Ethical mind--fulfillment of one's responsibilities as a worker and citizen. World-renowned for his theory of multiple intelligences, Gardner takes that thinking to the next level in this book, drawing from a wealth of diverse examples to illuminate his ideas. Concise and engaging, "Five Minds for the Future" will inspire lifelong learning in any reader and provide valuable insights for those charged with training and developing organizational leaders--both today and tomorrow.

 

Buy the book from the Book Depository or Amazon

Yes those are affiliate links and if you buy through those,

I earn a few cents.  Thank you!!

"You have to decide what your highest priorities are and have the courage -- pleasantly, smilingly, nonapologetically -- to say 'no' to other things. And the way you do that is by having a bigger 'yes' burning inside." -- Stephen Covey


The first piece of public speaking that I can remember doing was in about the second year of school. Every year of school, we learned several pieces of poetry by rote, wrote them in our best handwriting in our poetry books and recited them together each morning. I loved that poetry – loved the writing, the sound of the words and the way they fitted together in a new form of speaking. But in the second year of school, it was decided that each person in the class would recite the poem to the whole group. We were instructed to stand out the front, in the middle, with our hands clasped together with the finger tips of each hand nestled against the fingers of the other – “cupped” I think, is the word for it.

I don’t remember being nervous, but remember standing there. I don’t remember what the teacher may have said was good about my presentation, but in perverse and fairly normal human style, I have never forgotten being told that I had swayed while I spoke.

And that was the beginning of years of fear of public speaking. Obviously perfection was expected here and obviously, too, my body could not be trusted to be perfect without my strict supervision. By Year seven, the public speaking exercises had graduated to coming to the door of the classroom, knocking and asking “Are you Nelly Reddy?” That was too much! I would discover a sudden need to go to the bathroom –and stay there. It got to the stage where the teacher asked my mother if I was having some sort of health issue!

My love of language and an ability to use it reasonably well meant I built a successful career in public speaking at high school, but always at the expense of suffering horribly from nerves. There was still the expectation of a performance, and the degree of perfection against a set of criteria was always forefront in every experience.

I have worked hard over the intervening years to overcome the fear, because despite it all, I still love public speaking. And one of the best feelings these days is the feeling of being able to stand confidently on a stage and have a conversation with the audience. Another best feeling is knowing that that is the common trend in public speaking today as well. I watch “Show and Tell” in primary school and watch as the teachers make each child feel comfortable, supported, encouraged and never judged. I read about public speaking and see the growing number of people discussing this need to be perfect and what a burden it is, and how unnecessary.

The concept I love most is the idea of the performance/perfectionism as placing a wall between yourself as a speaker and your audience. Perhaps it should be refereed to as a screen, in the way that a screen holds a movie or video separate from its audience.

And of course the antidote is to break down the wall, take yourself out of the screen and see yourself as having a conversation with your audience. You can be so much more authentic as you be yourself in conversation rather than a performing persona. You can be so much more engaging as you interact, in conversation, with your audience. And as a speaking consultant I can now encourage my clients to be themselves – their best selves, mind you, but still their authentic selves.

© Bronwyn Ritchie If you want to include this article in your publication. please do. but please include the following information with it:
Bronwyn Ritchie is a professional librarian, writer, award-winning speaker and trainer. She is a certified corporate trainer and speech contest judge with POWERtalk, a certified World Class Speaking coach, and has had 30 years' experience speaking to audiences and training in public speaking. In just 6 months time, you could be well on the way to being admired, rehired as a speaker, with the 30 speaking tips. Click here for 30 speaking tips for FREE. Join now or go to http://www.30speakingtips.com

To acquire the habit of reading is to construct for yourself a refuge from almost all of the miseries of life.

W. Somerset Maugham

Land's Edge

Land's Edge: a Coastal Memoir

~ Tim Winton

'In this record of a life-long love affair with the sea, Tim Winton's prose ripples, shimmers and surges with awe and respect for how the ocean has not only sustained him physically and emotionally but determined the very rhythms of his life.' 
FIONA CAPP, THE AGE 

=> http://amzn.to/10bAJ3n