Entries by bronwynr

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The Outside-In Approach to Customer Service

Sarah Jane Gilbert interviewed Ranjay Gulati for HBS Working Knowledge ; Times are tough for many businesses, yet some are holding their own, even thriving. Best Buy, Cisco, Target, Starbucks, and Jones Lang LaSalle come to mind. How do they do it? According to a new book by Harvard Business School's Ranjay Gulati, it is […]

Your Brand is Being Created With Or Without You

Brands are dynamic. Customers use our products and services. They like or dislike their experience and they say so, publicly. This type of customer engagement directly impacts your brand. In this way, your brand is being created with or without you. You can't control it. What you can control is how you deal with it. […]

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"You are a product of your environment, so choose theenvironment that will best develop you toward yourobjective. Analyze your life in terms of its environment.Are the things around you helping you toward success ? Orare they holding you back?" -- W. Clement Stone …………………………………………………………………………………………………How would YOU like a RISK-FREE LIFE MAKEOVER?Let's be honest....We all have […]

"A sunset" – a beautiful poem by Victor Hugo

I love the evenings, passionless and fair, I love the evens, Whether old manor-fronts their ray with golden fulgence leavens, In numerous leafage bosomed close; Whether the mist in reefs of fire extend its reaches sheer, Or a hundred sunbeams splinter in an azure atmosphere On cloudy archipelagos. Oh, gaze ye on the firmament! a […]

9 Secret Ways to Persuade and Influence People

Persuasiveness is one of the most important skills anyone can learn because it is useful in countless situations. At work, at home, and in your social life, the ability to be persuasive and influence others can be instrumental for achieving goals and being happy. Learning about the tricks of persuasion can also give you insight into when […]

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"The soul requires duration of time -- rich, thick, deep, velvety time -- and it thrives on rhythm. Soul can’t be hurried or harried .... We may go through many events in the day and experience nothing because the soul has not had the opportunity to feel them from many different points of view."-- Robert […]