Entries by bronwynr

Want to read faster?

In this article, Scott Young shares the lessons I learned that doubled my reading rate, allowed me to consume over 70 books in a year and made me a smarter reader. I’m also going to destroy some speed-reading myths, to show you it isn’t magic but a skill anyone can learn.  7 Keys to Reading […]

Ten Fatal flaws of public speaking

In this article, Ten Fatal Flaws Frequently Found from the Podium, Sandra Schrift lists 10 basics to success in public speaking.  They may seem obvious, and yet in the focus on writing and delivering a speech, they can be overloooked.  Well worth a look - just to be reminded!

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15 Customer Service Mistakes to Avoid

Customer service, something we as business people and also consumers encounter every day. From grabbing our first cup of coffee at our favorite store to our first phone call of the day, we take part in the consumer experience as well as have an impact on our on customers experience. While not every customer will […]

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"Let's choose today to quench our thirst for the 'good life' we think others lead by acknowledging the good that already exists in our lives. We can then offer the universe the gift of our grateful hearts." Sarah Ban Breathnach

How will you handle your Q & A?

You’ve just wrapped up your presentation, and you’re confident that you’ve conveyed your points clearly and persuasively.  Now, it’s time for the Q&A. If you’re like many speakers, you view Q&As in one of two ways: you dread them, worried about being caught off guard, or you breeze through them, thinking that the “real work” […]

Leaders are those who recognise it

Are leaders born, or can you make the decision to become one? Whether your view is from the bottom up, the middle or the top – It's clear that your decisions make the difference. Read on ...

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Create your key message in a snap

Olivia Mitchell has written a great post on "How to craft a memorable key message in 10 minutes".  Her post is an excellent model of how this works.  It gives us 9 ways that the key message can be created - all incredibly relevant and useful.   Sometimes it's good to be reminded, like this, […]