In this article, Ten Fatal Flaws Frequently Found from the Podium, Sandra Schrift lists 10 basics to success in public speaking. They may seem obvious, and yet in the focus on writing and delivering a speech, they can be overloooked. Well worth a look - just to be reminded!
Customer service, something we as business people and also consumers encounter every day. From grabbing our first cup of coffee at our favorite store to our first phone call of the day, we take part in the consumer experience as well as have an impact on our on customers experience. While not every customer will […]
"Let's choose today to quench our thirst for the 'good life' we think others lead by acknowledging the good that already exists in our lives. We can then offer the universe the gift of our grateful hearts." Sarah Ban Breathnach
You’ve just wrapped up your presentation, and you’re confident that you’ve conveyed your points clearly and persuasively. Now, it’s time for the Q&A. If you’re like many speakers, you view Q&As in one of two ways: you dread them, worried about being caught off guard, or you breeze through them, thinking that the “real work” […]
A Sony Reader: ‘Whatever the future may be, it will be digital.’ Photograph: Martin Argles Do books have a future? We're used to being told that a digital age will make them redundant, yet they don't seem to be fading away. The number of new titles published each year will soon reach a million. In […]
Are leaders born, or can you make the decision to become one? Whether your view is from the bottom up, the middle or the top – It's clear that your decisions make the difference. Read on ...
“It is while trying to get everything straight in my head that I get confused.” -- Mary Virginia Micka
Olivia Mitchell has written a great post on "How to craft a memorable key message in 10 minutes". Her post is an excellent model of how this works. It gives us 9 ways that the key message can be created - all incredibly relevant and useful. Sometimes it's good to be reminded, like this, […]
Nick Morgan looks at three US Presidents' speeches in times of great tragedy. He defines what is needed at these moments and analyses the speeches in terms of those needs. The latest instance, of course, is Obama's response to the Fort Hood events. There is much for us all to learn, though we may not […]
I've recently returned from a 3 day seminar, full of renewed enthusiasm and information that, when actioned, will make a dramatic difference to all aspects of my business and my personal life. There were also many other people there, who like myself attend seminars and conferences to gain more knowledge so they too can improve […]
