~ Rebecca James
An international sensation that The Wall Street Journal called a “publishing phenomenon,” this layered, poignant, and chilling novel of psychological suspense is the year’s most stunning American fiction debut. From its wrenching opening to its shocking climax, Beautiful Malice unfolds a haunting story in which people, motives, and circumstances are never what they seem.
What if you could tell, just by looking at others, how they tend to think, feel, and behave? What if your partner’s face revealed the best way to resolve any conflicts between you? And what if you could discover in your own face the wisdom that you need in order to be the best you you can be?
Based on the same ancient foundation as acupuncture and Chinese medicine, face reading has been in the “research and development” phase for over 3,000 years. When translated to make it meaningful for our Western lives, it’s a powerful source of wisdom that we can all access. Chinese face reading shows you how to live your life in alignment with your own natural flow, find the life path that gives you joy, attract relationships that nurture you, and most of all, enable you to feel compassion for yourself and others. This book will forever change how you see yourself . . . and all the people in your life!
The Wisdom of Your Face: Change Your Life with Chinese Face Reading! by Jean Haner => http://bit.ly/188PAze
Dannii Minogue
Dannii Minogue first appeared on television aged seven. She signed her first record deal at the age of seventeen and ever since she has been wowing audiences around the world with her charm and her charisma. In this very personal and uplifting autobiography, Dannii talks openly for the first time about the highs and lows of her 30 year career; her marriage and subsequent divorce to Julian McMahon; the trials and tribulations of her role as an X Factor judge; her relationship with sister Kylie and, of course, becoming a mother. Explosively revealing, Dannii Minogue: My Story was one of the big autobiographies of 2010
Whenever you read a good book, somewhere in the world a door opens to allow in more light.
–Vera Nazarian
For over 45 years, McKinsey & Company's Gene Zelazny has been showing McKinsey consultants and professionals around the world how to plan, design, and deliver effective business presentations and how to improve and expand their repertoire of presentation skills.
Now in this revised and expanded edition of Say It With Presentations, Mr. Zelazny brings together his years of valuable communication experience to show managers even those with little or no presentation experience how to prepare winning presentations using his proven methodology and the full range of PowerPoint techniques.
Written in a clear, highly engaging style, this essential business tool covers everything from defining the situation…to developing the right mix of visual aids to interest your audience without overpowering them. Say It With Presentations features a wealth of practical information on:
Selecting the best medium traditional standup presentation, discussion meeting, video conference, or virtual presentation
Designing your presentation knowing what to put in and what to leave out
Determining your message how to make it clear, direct, and appropriate for the intended audience
Writing the presentation crafting the most effective story line, introduction, and ending
Making the most of visuals including computer-driven onscreen presentations with animation, scanned images, sound, video, and links
Creating charts, text visuals, and storyboards to produce the most attractive and convincing presentation
Projecting confidence, conviction, and enthusiasm to hold audience attention and generate interest in your ideas
Rehearsing the presentation to search out imperfections and make the event as compelling as possible
Setting up facilities and equipment to ensure that everything is working smoothly and geared for a first-rate presentation
Applying your delivery skills putting together all the oral, video, and audio effects and delivering them at the right pace
Getting used to answering questions by preparing for and anticipating post-presentation queries from the audience
Filled with scores of helpful illustrations, this wide-ranging sourcebook also explains how to take humor seriously and incorporate it into a presentation…and how to use the “Audience Bill of Rights” to focus clearly on the needs of the audience.
Comprehensive and completely up to date, the new edition of Say It With Presentations contains all the skills-building information, methods, tips, and pointers that business professionals need to win over clients and reap greater financial rewards.
You can buy the book from
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As flight cancellations and delays wreak havoc on weary travelers, and planes are fuller than ever, the Wall Street Journal has managed to find a bright spot - United Airlines Captain Denny Flanagan.
On a flight headed your way, there is a pilot who is literally a gift from the heavens.
For 21 years now, Flanagan, a former navy pilot, has put the friendly in friendly skies.
With his sense of humor and personal touch, he individually welcomes aboard every passenger on his United Airlines plane
A father of five, Flanagan has also been known to buy food for planeloads of passengers on delayed flights.
He snaps photos of dogs in the cargo hold to show owners their pets are safe and calls the parents of children traveling alone.
"I want to treat them like I treat my family and it works. It's like hospitality. You stand at the door and you greet people when they come in and you say goodbye on the porch and wave to them," said Flanagan, who is 56 and lives in Ohio.
His unique brand of hospitality includes sending handwritten notes to frequent flyers and raffling off bottles of wine. "How 'bout that? A bottle of chilled chardonnay from a pilot," said a delighted Paul Schroeder, a lucky United passenger.
He has developed quite a following in the air and online.
One of the many posts on FlyerTalk.com about Flanagan read: "His effort rubbed off on the crew too, they were great."
Attitudes are truly contagious, and Captain Flanagan's is certainly worth catching! Denny Flanagan is a wonderful example of customer love.
In the book, you can read his, and 24 other great customer service stories. Its goal is to have you read them, have your team read them, and talk about them together.
In fact, you may be inspired to write your own customer love stories while making your service culture all it can be. 
For more information or to look inside the book, just click here.
Alice Greenup
What really happens when a city girl becomes a farmer′s wife? If you′re a fan of Rachael Treasure, you′ll love this memoir: a real-life outback love story that proves truth is even better than fiction ...
′A girlfriend should know her place, Alice. First comes the mates, then the ute, then his hat, dogs, horses and last of all the girlfriend. Get that right and you might just stick around. Try to jump the queue and you′re history.′ The mouth smiled at me, but his eyes meant business.
′Well then, I′ll just have to be his mate.′
′Girls can′t be mates, Alice.′
′We′ll see.′
Includes a link so you can read a free excerpt => http://bit.ly/17PiK9h
Jodi Picoult
An astonishing novel about redemption and forgiveness from #1 "New York Times"-bestselling author Picoult.
Sage Singer becomes friends with an old man who's particularly beloved in her community. One day he asks Sage for a favor: to kill him.
Some stories live forever . . .
We also have a free excerpt, book club discussion notes, an interview with the author, and two of Misha's recipes. => http://bit.ly/ZDoSd6
The Finkler Question
Winner 2010 Man Booker Prize
~ Howard Jacobson
Full of wit, warmth, intelligence, human feeling and understanding. It is also beautifully written … Indeed, there’s so much that is first rate in the manner of Jacobson’s delivery that I could write all day on his deployment of language without once mentioning what the book is about.”—Edward Docx, Observer (UK)
It takes in the mysteries of male friendship, the relentlessness of grief and the lure of emotional parasitism.”—Alex Clark, Guardian (UK)
“The Finkler Question is characterized by [Jacobson’s] structuring skill and unsimplifying intelligence—this time picking through the connections and differences, hardly unremarked but given fresh treatment here, between vicariousness and parasitism, and between Jewishness, Judaism and Zionism.”—Leo Robson, New Statesman
Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.
~Charles W. Eli
