Setting the Table – the Transforming Power of Hospitality in Business
From the reviews
Is the customer always right?
According to Danny Meyer, one of America's leading restaurateurs, the answer is no--but "they must always feel heard."
In this landmark book, Danny shares the lessons he's learned while developing the winning recipe for doing the business he calls "enlightened hospitality."
This innovative philosophy emphasizes putting the power of hospitality to work in a new and counterintuitive way: The first and most important application of hospitality is to the people who work for you, and then, in descending order of priority, to the guests, the community, the suppliers, and the investors.
This way of prioritizing stands the more traditional business models on their heads, but Danny considers it the foundation of every success that he and his restaurants have achieved.
He hired "genuine, happy, optimistic" people.
They shared their good feelings with customers.
And customers felt liked and valued.
They became regulars --- and if the secret of a successful long-term enterprise
