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“No one keeps up his enthusiasm automatically. Enthusiasm must be
nourished with new actions, new aspirations, new efforts, new vision. It
is one’s own fault if his enthusiasm is gone; he has failed to feed it.” |
- Issue No.11 -
“In any moment of decision, the best thing you can do is the right thing.
The worst thing you can do is nothing.”
Theodore Roosevelt
Hello and welcome,
Could it be possible …? Summer has been very long and very hot in this part of the world, but there are signs that autumn may be on the way. Not a minute too soon as far as I’m concerned.
I have been finding so many good resources about communication; I just had to share them – reading, writing, conversation, books, speaking. I have posted them on my blog, Pivotal Communication. So if you are interested, please feel free to visit.
Best wishes,
Bronwyn
In this Issue:
- Leadership Success Tip
- Manage your e-mail so that is does not rule your workday
- Public Speaking Tip: Energy
- Communication Success Tip
- Closing Thought
1. Leadership Success tip
All good leaders must mentor someone to become a leader themselves.
2. Manage your e-mail so that is does not rule your workday
From Business First of Louisville
by Denise O'Berry
If you sit at a computer for most of the day, it's tempting to constantly check your e-mail to see what's new. But that's a time management disaster if you're trying to make progress in your business.
Resist the temptation. Here are some tips to help you get that time-eating monster under control.
Turn off e-mail notification. It's just like a ringing phone that demands to be answered. Even in the instant world that exists today, e-mail can wait.
Establish a schedule for checking and responding to e-mails. Put it in your daily calendar and treat the time like an important meeting. Make sure you allocate a start and stop time. Reading and responding to e-mail can become an all-day affair.
Train your clients and customers on your response method and timing. Predictability will take your business relationships a long way, and you'll be a lot better off.
Set up files, folders and e-mail rules in your e-mail software to help you manage the type of messages you receive. Consider using your software's flag option to recognize e-mails that are critical.
Use your least productive time of day to read those "important-but-not-urgent" e-mails such as newsletters and general information items.
And don't forget to reassess the mail you receive on a regular basis, too.
Denise O'Berry is a small-business consultant in Tampa, Fla. Contact her at www.whatspossible.com
3. Public Speaking Tip: Energy
by Ty Boyd, CSP, CPAE
The greatest asset any speaker can have is ENERGY. Energy comes in many colours
and hues, from a whisper to a shout. Some will define energy as passion,
enthusiasm or "fire in the belly." With this fire, even a trivial message
becomes compelling; without it, the most powerful message will fall unheard. We
say "fire your purpose with passion. Run it through your principle-filter.
Prepare. Practice. Then, present. The result will be enormous POWER."
Face
Use your face. The greatest bank account we have in human relations is free. It’s a smile.
Add your smile to penetrating eyes and expressive brows. With eyes on fire and an intense face you will capture the attention of the most callous. Your face is like a television set. People will watch it with more interest if there is colour and energy in the picture.
Body Parts
Add the power of your body. After your eyes and face come the all-important carrier of the message... your body. Stand tall. Use gestures. Over-emphasize them when you practice. Make bold rather than timid gestures, broad rather than small! Great stage performers have learned how to take advantage of their body, face, eyes, and space.
Balance
Maintain physical balance. There’s a subtle difference in the respect awarded those who
stand tall and speak with their weight equally balanced on both feet. You lose none of your warmth and appeal by standing tall. You gain stature and a sense of power. It is fine to move, but do so with a purpose. Do not wander aimlessly, pacing and creating a cadence of movement. This becomes monotonous, wears down your audience, and renders the presenter far less effective.
Involvement
Involve the audience. Be sensitive to the audience’s needs. Get to know them before you
speak. Find out what their individual interests are. Weave that into your presentation. Balance your emphasis between content and relationships, facts and feelings. We, as presenters, must strive to answer the multiple needs of an audience. Create a balance of information and entertainment.
Practice! Practice! Practice!
This is the most important rule of all. Practice - Practice - Practice. Never take a speaking engagement lightly. If you are to do your best, you must practice. Some presenters fall into the trap of winging it. The danger is that sometimes “wingers” do a great job. So, they assume they are most effective with no practice. Ask Jack Nicklaus, Michael Jordan, Billy Graham, Tiger Woods, Liddy Dole, Colin Powell, Jerry Seinfeld, or any star salesperson you know -- the greats practice! No exceptions.
Get Rid of Your Need to be Perfect
Perfection is an impossible objective. Replace “perfect” with “be my very best.” Being perfect is impossible—don’t attempt it!
Rehearse Q & A
When a question and answer period is appropriate, rehearse the Q&A session just as diligently as you do your talk. If there is the possibility of controversy or tough questions, identify the five toughest questions you could be asked and prepare a rehearsed answer for each.
No Booze – No racy material – No obscene language
Booze will not make you sharper. It is a very treacherous friend. Off-color material and 4- letter words are not necessary. They will offend someone in every audience. There are too many good words in the English language that will represent you well. Don’t resort to cheap laughs and uneasy applause.
Practice . . . some more
. . . and confidence will travel with you.
You can do it!
Ty Boyd is a businessman, speaker, teacher, coach, and author. He is founder of the
Excellence in Speaking Institute (ESI) and is author of Visions From the Leaders of Today and
Tomorrow and The Million Dollar Toolbox. He can be contacted at
information@tyboyd.com
4. Communication Success Tip
What do words have in common with speech? Simply this. Just as time clicks along and can never be recovered, so words, once they are out of our mouths, can never be retrieved. Similarly, just as we are responsible to use time conscientiously, so we must use words conscientiously, in order not to hurt others.
From Bruno
5. Closing Thought
Forget the Lottery. Bet on yourself instead
Brian Koslow
The Communication Edge is available to both members and non-members of ITC. So please don’t hesitate to forward it to someone who might enjoy it.
To subscribe to The Communication Edge, send a blank email to subscribe@itcmtgravatt.org with the word subscribe in the subject line.
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ITC will not give or sell your email address to anyone for any reason.
ã 2006 Unless otherwise attributed, the material in The Communication Edge is written by Bronwyn Ritchie and is being used for International Training in Communication. All rights reserved. You are welcome to reproduce any of it, but on condition that the following resource box accompanies it:
ITC is an international organisation offering training in communication, leadership and organisation skills. International Training in Communication provides opportunities for personal growth that show immediate results. The ITC website is at http://www.itcintl.com/.
For more Communication tips and articles subscribe to The Communication Edge. Email: subscribe@itcmtgravatt.org with the word Subscribe in the subject line.